Service status
Client portal sign inService status
Availability of the SynapseTel Cloud website and client portal, and how customer systems are monitored.
- Last updated:
1. Systems we operate
StatusResponse commitments
- Managed Orchestration
- 24/7 emergency on-call. For critical outages, investigation and a resolution attempt within four elapsed hours, on a best-effort basis. Response and restoration targets are set per estate in your agreement.
- Platform Retainer
- Four-business-hour response, Monday to Friday, 8 a.m. to 6 p.m. Eastern time, excluding public holidays.
- New requests
- A principal engineer replies within one business day.
Response is distinct from restoration. Your signed agreement sets the contractual targets.
2. Customer estates
Customer production clusters are not listed here. We do not publish subscriber data, Ericsson OSS/ENM alarm streams or OpenShift cluster metrics on a public page.
Health checks, Prometheus/Thanos metrics, logs, Argo CD sync status and admission alerts run inside your own environment.
Authorized users raise incidents, follow response and resolution times and see maintenance windows in the client portal.
Public website response
Checking website response…
This check does not assess customer systems or portal transactions.
1. Systems covered
This page covers the systems SynapseTel Cloud operates: the public website in English, Spanish, French and Haitian Creole, the client portal and the request intake.
The response check below confirms that the public website answered at the time shown. It does not assess customer systems or portal transactions.
2. Customer systems
Customer production systems are not listed here. We do not stream your network topology, subscriber data, Ericsson ENM alarms or OpenShift cluster metrics to a public page.
For retainer and managed customers, monitoring runs inside your environment. Incident status, response times and maintenance windows are tracked in the client portal under your agreement.
Open customer portal3. Changes and maintenance windows
Changes to our own systems go through reviewed, version-controlled pipelines.
For customer estates, cutovers and cluster upgrades run inside maintenance windows you approve, with pre- and post-window checks agreed in advance.
4. Provider status
Use the official provider status pages below for incident notices affecting the edge routing, identity and cloud regions our website and portal rely on.
Workloads in your own data centers, OpenShift clusters or Ericsson ENM environments are monitored through your internal tooling and escalation paths.
Contact us
For privacy requests, website concerns or procurement questions, use our contact form and identify the subject in your message. Existing customers can also use their agreed service contact. Do not include passwords or sensitive production data.
Contact us