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Trust & service information

Privacy Policy

SynapseTel Cloud ("SynapseTel," "we," "our," or "us") respects the privacy of prospective clients, enterprise partners and website visitors. This policy explains how we collect, use, disclose and safeguard information when you visit synapsetel.com, use our client portal or submit an engineering inquiry.

Effective date:
Last updated:

1. Scope & Enterprise Engagement Separation

SYNAPSETEL CLOUD LLC operates SynapseTel Cloud from Florida, United States. This policy covers our public website, request forms, scheduling and client portal administration. It applies to business contact information and administrative records we handle for our own business purposes.

Enterprise consulting work is governed by the executed Master Services Agreement (MSA), Statement of Work (SOW), mutual Non-Disclosure Agreement (MNDA) and any applicable data processing terms. Our zero-production-data-custody model keeps client source code, network topologies and production workloads inside client-approved environments. We do not ingest, store or process Customer Proprietary Network Information (CPNI), subscriber PII, production databases or live packet captures on SynapseTel infrastructure. This boundary does not exclude the website and portal records described below.

2. Information We Collect

We collect information you provide when you submit a request, book a working session, communicate with our engineers or use an authorized portal account. Public forms are for high-level business context; do not submit credentials, private keys, production customer data or regulated secrets.

Our hosting and security providers may also record connection and request metadata to maintain availability and investigate abuse. The categories below distinguish information you supply from technical records generated when you access the Site.

  • Business contact data: Name, business email, phone number, job title and organization name, where supplied.
  • Project & architecture context: Technical estate summaries, operational problems, timelines and service interests you voluntarily share for an initial review.
  • Client portal records: Authentication identifiers, session tokens, organization membership and role permissions, plus authorized project, support, approval, document and billing records needed to administer an engagement. Payment-card details are handled by Stripe on its hosted payment pages.
  • Connection metadata: IP address, browser type and version, operating system, referring URLs and timestamps recorded by infrastructure providers.
  • Performance & security logs: Request latency, HTTP status codes and available firewall or abuse-prevention telemetry. First-party performance reports contain page-performance measurements and coarse device categories, without advertising identifiers or form contents.

3. How We Use Your Information

We use business and technical contact information for the operational purposes below. Where a legal basis is required, we rely on our legitimate interests in responding to business inquiries and securing our services, steps requested before a contract, performance of a contract, legal obligations or consent where applicable.

We do not sell, rent or trade personal information to data brokers or advertising networks. We do not use client-submitted architecture inquiries or proprietary data to train public AI or large language models.

  • Engineering review & triage: Route your problem statement to the engineers evaluating the inquiry and prepare for a technical working session.
  • Service delivery & account management: Administer portal access, manage statements of work, process invoices and provide authorized project records and architectural deliverables.
  • Security & abuse prevention: Monitor access, enforce authentication and role controls, and protect our web properties against unauthorized activity.
  • Legal & regulatory compliance: Meet applicable tax, accounting, contractual and legal obligations, including those under United States and Florida law.

4. Data Sharing & Infrastructure Providers

Access is limited to authorized personnel, relevant members of your client organization and providers supporting the functions below. We use provider contracts and confidentiality or data protection terms appropriate to the service; not every provider receives every data category.

Providers may process administrative information in the United States or other countries under their service configurations. Where applicable, international transfers require an appropriate legal mechanism and safeguards. Contract-specific residency, provider approval and data processing requirements must be agreed before onboarding.

  • Cloud & edge hosting: Hosting, DNS, content delivery, application execution, private document storage and abuse prevention.
  • Identity & access management: Authentication and session services for client sign-in and role-based access.
  • Enterprise operations: Business email, document repositories, invoicing and payment services. Calendly receives scheduling details only if you choose to use the scheduler.
  • Legal disclosures: Records required by law, subpoena or legal process, or reasonably needed to protect rights, property or safety. Professional advisers and any business transfer receive information subject to applicable protections.

5. Cookies & Tracking Technologies

The Site uses a limited set of cookies and browser storage for functional purposes. You can clear cookies, local storage and cached site data in your browser; blocking necessary cookies may prevent portal sign-in.

We do not deploy third-party behavioral advertising pixels. Calendly loads only when you open scheduling and applies its own privacy and cookie controls. You can submit an inquiry without opening the scheduler.

  • Necessary functionality & preferences: Authentication sessions, request integrity and CSRF controls, and preferences such as language (EN, ES, FR, HT), theme and dismissed prompts. Submission retry identifiers support reliable form delivery. Public assets may be cached for offline use; private portal pages and API responses are excluded from that cache.
  • First-party diagnostics: Aggregate page-performance measurements help us diagnose load times and responsiveness across devices. They do not create advertising profiles; hosting providers may separately retain connection logs.

6. Data Security & Retention

We use HTTPS/TLS for browser connections, organization-scoped access controls, private portal document storage and two-step authentication for staff. Storage encryption is supplied by our operational providers under their configured services. Specific protocol versions, algorithms and data-residency commitments depend on the system and any executed agreement.

We retain prospective-client inquiries for up to twenty-four (24) months, unless you request earlier deletion or a continuing relationship or legal obligation requires the relevant records to be kept. Contract records are retained for the agreement term and the statutory period required for tax, audit or other legal duties. Deletion requests remain subject to those duties; restricted backups expire through the applicable retention cycle. No system can guarantee absolute security.

7. Your Privacy Rights (US & International Visitors)

Depending on applicable law, including relevant US state privacy laws and the EEA/UK GDPR where they apply, you may request access to or a portable copy of your information, correction, deletion, restriction of processing or objection to certain uses. Where processing relies on consent, you may withdraw it for future processing. You may also complain to the relevant data protection authority.

Email privacy@synapsetel.com or use the privacy request form below. We verify identity and authority proportionately and respond within thirty (30) days, or sooner where law requires. If a lawful extension is necessary, we explain the reason and revised deadline. For information controlled by your employer or client organization, contact that organization; we support its authorized instructions. Do not send identity documents through a public form.

8. Contact Us

SynapseTel Cloud: Privacy & Governance. Operated by SYNAPSETEL CLOUD LLC from Florida, United States. Contact privacy@synapsetel.com about this policy or your information; direct security reports to security@synapsetel.com.

Our services are intended for adult business users. We update this policy and the date above when our practices change, and provide any notice required by law. An update does not expand production-data access authorized by an executed client agreement. Our contracting address is provided in the MSA/SOW.

Contact us

For privacy requests, website concerns or procurement questions, use our contact form and identify the subject in your message. Existing customers can also use their agreed service contact. Do not include passwords or sensitive production data.

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