About SynapseTel Cloud · Florida, United States
Principal engineers for telecom operators and enterprises modernizing live production estates
SynapseTel Cloud is an engineering company for telecom operators and enterprise infrastructure teams. We take responsibility for the seam between network management systems, the platforms underneath them and the delivery automation that changes them.
A release upgrade shifts northbound alarm schemas and certificate chains. A cluster drain exposes missing disruption budgets, storage locks or over-permissive security contexts. A portal action can change state across the clusters underneath it. We plan and run those changes inside your repositories, networks and clusters, from a written procedure, with a named person who can stop the work.
Every engagement is delivered by a paired principal pod, with both leads named in the statement of work. Engagement details stay confidential; what we publish are the methods, templates and reference designs we work from.
| Topic | Your estate | The change path | SynapseTel engineers |
|---|---|---|---|
| Access | Bastion or ZTNA gateway, named accounts | Read-only first; write access only for approved steps | No standing production access |
| Change | Your repositories and CI gates | Merge request, policy checks, method of procedure | Propose and prepare |
| Approval | Your change authority | Approval record before any execution | Execute only what was approved |
| Evidence | Your documentation and ticketing | Acceptance and rollback records | Write it up, hand it over |
| Data | Production data stays here | Sanitised findings only | No custody of production data |
Why one practice
Projects fail in the handoff
A major platform change spans four areas that are often split between vendors and teams. We take responsibility for all four in one engagement:
01
Telecom management systems
Ericsson OSS-RC and ENM lifecycle, 3GPP northbound and southbound interfaces, and FM/CM/PM validation across maintenance windows.
02
Infrastructure
Red Hat OpenShift clusters, VMware vSphere/vSAN storage, hybrid routing and the target cluster environments that workloads move to.
03
Delivery automation
GitLab CI and Argo CD pipelines, OPA/Kyverno policy checks and schema-restricted MCP tooling, with a person approving every merge.
04
Operator applications
Next.js and TypeScript operator consoles, internal developer portals and CAMARA network API exposure.
Outages, schedule slips and budget overruns tend to happen in the handoffs between those areas. The same practice designs your network mediation and clusters and wires the GitLab/Argo CD pipelines, MCP tooling and operator portals, so no handoff crosses a company boundary.
Engineering leadership
Who leads and who delivers
Every engagement is delivered by a paired principal pod: one lead from each practice below, working as a single unit. On a Platform Retainer the pod provides 100 to 120 combined principal hours a month.
- T1 lead: telecom and hybrid infrastructure architect
Leads Ericsson OSS-RC/ENM lifecycle and mediation work, 3GPP northbound and southbound integration, bare-metal and hybrid Red Hat OpenShift clusters, VMware vSphere/vSAN storage design and production cutovers.
- Telecom and network management: Architecture, migration and day-2 automation across Ericsson OSS-RC and Ericsson Network Manager (ENM), multi-vendor RAN and core provisioning (cmedit, NETCONF/YANG), and fault and performance telemetry streaming.
- Container and virtualization platforms: Production Red Hat OpenShift engineering, restricted-v2 SCC compliance, OpenShift Virtualization (KubeVirt) and VMware vSphere/vSAN modernization.
- GitOps and private AI workflows: Reviewed GitLab CI and Argo CD delivery pipelines paired with schema-restricted Model Context Protocol (MCP) agents for pre-flight validation and admission checks.
- T2/T3 lead: DevSecOps, private MCP and application engineer
Leads platform foundations, GitLab CI and Argo CD policy pipelines, Model Context Protocol (MCP) tooling, Next.js/TypeScript operator portals and CAMARA/NEF API gateways.
- Infrastructure and GitOps foundations: Platform foundations, Terraform/OpenTofu infrastructure as code, hybrid routing, and FinOps and policy governance.
- Operator consoles and API marketplaces: Internal developer portals, NOC consoles and CAMARA network API gateways (Quality on Demand, SIM Swap, Device Location, Number Verification).
- Multilingual web platforms: Next.js, React and TypeScript applications with enterprise OIDC/SAML authentication, tenant isolation and localization in English, Spanish, French and Haitian Creole.
How the pod works
The pod drives one modernization workstream at a time in two-week sprints. The principals who scope the work deliver it, with no handoff to junior staff. A second concurrent workstream is a separate expansion, agreed in writing.
Before onboarding begins, your statement of work names both pod leads, who owns the repositories, how maintenance windows are governed and who to escalate to.
Background
Where our standards come from
Before founding SynapseTel Cloud, our engineers built, migrated and supported production systems for telecom and enterprise estates in earlier roles, including work at Ericsson, Verizon, Zain, Digicel, Haitel and TempestNS. That work left us with four rules:
01
Maintenance windows are sacred.
Every migration step needs a written pre-check, a bounded blast radius, and a rehearsed rollback trigger before a single command runs.
02
Every change lives in version control.
Infrastructure changes and policy rules go into your repositories as reviewed code: OpenTofu modules, Kustomize overlays, Ansible playbooks, admission policies and mediation adapters. We avoid console-only changes and undocumented scripts because they are hard to review and hard to recover.
03
Security cannot rely on human memory.
In regulated environments we enforce policy at the CI runner and the cluster admission controller rather than in checklists, and AI agents are bounded by read-only schemas and human merge approval.
04
Leave the team stronger, not dependent.
We build documented systems in your own repositories so your engineers own what we deliver.
How we operate
How we work with your team
- Headquarters & Jurisdiction
- SYNAPSETEL CLOUD LLC · Registered and operated from Florida, United States.
- Who does the work
- A paired principal pod: a T1 telecom and hybrid infrastructure lead and a T2/T3 DevSecOps, private MCP and application lead, both named in the statement of work.
- First response
- A principal engineer replies to every architecture request within one business day. There is no sales gatekeeper.
- Data & Security Boundary
- No custody of your production data. We work inside your networks, bastions and repositories; engagement details are confidential.
- AI governance
- Your code, topology and telemetry never go to public or third-party AI services. MCP tooling runs on self-hosted model endpoints inside your perimeter.
- Contract documents
- A one-page mutual NDA and a two-page Fast-Track statement of work, both governed by Florida law.
- Intellectual property
- You own the bespoke deliverables once each sprint or billing period is paid, with a perpetual, royalty-free license to any of our background templates embedded in them.
- Working languages
- Engineering delivery and documentation in English, Spanish, French and Haitian Creole.
- In your repositories, inside your change boundary
- Every OpenTofu module, Kustomize overlay, Ansible playbook and ENM mediation adapter is committed to your repositories, reviewed through your CI/CD gates and validated against live FM/CM/PM and cluster health checks.
- Written procedures and timed rollback triggers
- Every production maintenance window has a written method of procedure: baseline captures, pass/fail acceptance checks, stop conditions and a tested rollback path owned by a named decision maker.
- Zero black-box lock-in. Flexible operational ownership.
- We never trap clients behind proprietary wrappers, opaque managed appliances or undocumented scripts. Every pipeline, manifest and runbook is engineered directly inside your repositories, so your people can inspect and operate it independently. You choose the operational end state: a structured build-operate-transfer handover to your internal platform team, or continued SynapseTel engineering through the Platform Retainer or Managed Orchestration, which adds 24/7 emergency on-call.
Engagement continuity
How clients work with us over time
Most engagements start with a fixed-fee assessment. What follows depends on who you want to operate the result.
01 / Diagnostic entry
Assessment Sprint
Topology discovery, dependency mapping and a phased migration blueprint with rollback stages, delivered in ten business days.
$14,500 fixed · credited in full on annual conversion within 30 days
02 / Embedded execution
Platform Retainer
The paired principal pod working inside your GitLab, Argo CD, OpenShift and telecom OSS workflows, one workstream at a time against an agreed sprint backlog.
$24,000/month or $240,000/year · 100–120 combined principal hours
03 / Long-term assurance
Managed operations or documented handover
24/7 emergency on-call with a contractual availability SLA, GitOps drift detection, audit-evidence collection and lifecycle upgrades. Or a documented runbook transfer to your own team.
Managed: from $34,500/month · 99.9% or 99.99% availability SLA
Next step
Request an architecture review.
Whether you are planning an Ericsson ENM migration, preparing workloads for Red Hat OpenShift, reviewing VMware vSAN licensing or building a network API portal, the first conversation is with the engineers who would lead the engagement.
What happens next
- Describe the estate: the T1, T2 or T3 boundary involved and the current bottleneck
- Principal engineer review: a written technical reply within one business day
- A 30-minute working session, then a fixed-scope SOW for the $14,500 Assessment Sprint